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Returns

RETURNING GOODS

If you are not 100% satisfied with any item you can return it, for refund, or exchange within 14 days of date of order

Items returned must be fully tagged, in original wrapping and in an unworn, re-saleable condition. We do reserve the right to refuse items returned which are marked or contain odours, such as perfume or cigarette smoke, have been laundered or distorted and show signs of wear and are not in a resaleable condition.

The cost of returning goods is your responsibility and at the present time we do not offer a free returns service.

All returns must be authorised via the online Returns System from within your account, we do not accept returned goods without prior authorisation. Please do not return goods without prior authorisation as this can result in considerable delays and may result in the goods being returned to you.

 

HOW TO RETURN YOUR ITEM

There will be an option to return an item alongside your order which will remain for 14 days from date of order. You will need to log into your account and select 'Order History'. Click the relevant order and tick the box alongside the item to be returned. Using the drop down menu underneath select your return options. You will then need to wait for an authorisation email to say your return has been accepted, print off the returns slip and enclose this with your item. Goods need to be received within 10 days from authorisation. 

Repack the item in its original packaging with labels and tags still attached.   Please ensure you also obtain a Certificate of Posting and purchase adequate insurance for the full value of the parcel when returning items back to us as this will assist you in the event of loss or damage in the postal system, as this will be your responsibility until the goods arrive safely.

All items are inspected upon receipt and you will be notified when a refund has been processed. Exchange or refunds may be delayed if the paperwork is not received with the returned items.

A refund will be made back to the original payment card used to pay for the order and will be processed within 10 days of receipt of the returned item.  

 

INTERNATIONAL RETURNS

Please remember that if shipping a return back to us from a country outside the EU, that customs information must be included on the parcel together with the wording – “GOODS PURCHASED IN THE UK BEING RETURNED FOR REFUND”

We are not responsible for customs duties imposed on items being returned and if charged, this cost will be deducted from any refund.

 

FAULTY ITEM

If the item you have received is faulty please contact us by email within 2-3 days of receipt. Unfortunately, we will not be able to accept items as faulty if they have had their garment tags removed or appear to have been worn , so to avoid any disappointment we recommend that you fully inspect goods before removing tags or wearing them.

Upon contacting us please explain the nature of the fault, so we can assess what action is required. We will then advise you (generally within 24 hours, excluding weekends or Bank Holidays,) on how to proceed with the return.

 


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